1. Overview
Cybernetic Networks Inc. is committed to protecting your privacy and safeguarding your personal and business information. This Privacy & Data Use Policy explains how we collect, use, and protect your data when you visit our website or use our services.
We operate in compliance with applicable laws and regulations in the State of Florida and the United States.
2. Information We Collect
We may collect the following types of information:
a. Contact Information
- Name
- Email address
- Phone number
- Company name
b. Service & Support Information
- Details related to your IT systems, network, or services requested
- Information shared during consultations or support interactions
c. Technical & Usage Data
- IP address (anonymized where applicable)
- Browser type and device information
- Pages visited and time spent on the website
- General geographic region
d. Communication Data
- Emails, messages, support tickets, and consultation notes
3. How We Use Your Information
We use your information only for legitimate business purposes, including:
- Providing IT support, cybersecurity, and related services
- Responding to inquiries and support requests
- Scheduling consultations and communicating with you
- Improving our website, services, and customer experience
- Maintaining security and preventing unauthorized access
We do not use your data for unrelated purposes.
4. No Sale or Sharing of Data
Cybernetic Networks Inc. maintains a strict data protection policy:
- We do not sell, rent, or trade your personal or business information
- We do not share your data with third parties for marketing or advertising
- Your data is used only to deliver our services and communicate with you
Any third-party tools we use are strictly for operational purposes and are required to follow data protection standards.
5. Cookies, Analytics & Tracking Technologies
We use trusted analytics tools to understand how visitors use our website and to improve performance and usability.
This includes:
- Google Analytics
- Microsoft Analytics (such as Microsoft Clarity or similar tools)
These tools may collect limited technical data, such as:
- IP address (anonymized where applicable)
- Browser and device type
- Pages visited and time spent on the site
- General location data (not precise location)
How This Data Is Used
- To improve website performance and functionality
- To understand user behavior
- To enhance user experience
Data Protection Commitment
- This data is not sold or shared for advertising purposes
- It is used only for internal analysis and improvement
Your Control
6. Data Security
We take data protection seriously and implement industry-standard security measures, including:
- Secure systems and encrypted communications
- Access controls and authentication measures
- Monitoring and proactive security practices
As a cybersecurity-focused company, protecting your data is a core part of our operations.
7. Third-Party Services
We may use trusted third-party platforms to operate our business, including:
- Microsoft 365
- Website hosting providers
- Scheduling and communication tools
These providers are selected based on reliability, security, and compliance standards. They are only given access to the data necessary to perform their functions.
8. Data Retention
We retain data only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal and regulatory requirements
When data is no longer needed, it is securely deleted or anonymized.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of communications
To make a request, please contact us using the information below.
10. Compliance with Laws
This policy is governed by and complies with:
- Applicable laws of the State of Florida
- Applicable United States federal laws and regulations
We follow standard privacy and data protection practices expected of IT service providers.
11. Updates to This Policy
We may update this Privacy & Data Use Policy from time to time to reflect changes in our services, technologies, or legal requirements. Updates will be posted on this page.
12. Contact Information
If you have any questions about this policy or how your data is handled, please contact:
Cybernetic Networks Inc.
Email: support@cyberneticnetworks.com
Phone: 407-554-5534
